Trutex, Inc. Site Policy

Welcome to Trutex, Inc. online wholesale store for shoelaces. This web site is for personal customers, wholesale and retail customers only. Please read the entire page before you place an order. By placing an order, you agree to all the following terms and conditions of Trutex, Inc. online store.

1. Please sign up for your Login ID and Password first.

• To protect our clients, this web site is password protected. Please register first.
• Trutex, Inc. reserves the right to refuse password requests or cancel existing accounts.
• Inactive accounts will be deleted from our system on a periodic basis.

2. Order Information

• A confirmation email will be sent to you upon successful completion of the checkout process. A second email with your invoice including shipping charges will be sent out after the shipment has been sent out through UPS.
• The receipt of the first e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.
• You may receive an email or call from Trutex, Inc. - Customer Service to confirm your order.
• Back orders are held for 30 days and shipped upon availability of goods, unless instructed otherwise.

3. Prices and Availability

• Due to circumstances beyond our control, prices and availability are subject to change without notice.
• The colors shown on the products are an approximation of the original colors, and may vary on your computer system.

4. Minimum Purchase Policy

• NO MINIMUM purchase for individual customers.
• Minimum purchase of $100.00 plus shipping is required for all wholesale customers.
• Minimum purchase for an International Order is $200.00 plus shipping.

5. Payment Method

• We accept Credit Cards only (VISA, Master Card, Discover and American Express).
• Upon receiving order, your credit card will be processed for pre-authorization.
• The orders with declined credit card on pre-authorization:
  (1) the email will be sent out to notify the customer.
  (2) The order will be canceled unless we receive the valid credit card information within 48 hours of our notification.

Note: Credit Card fraud will be reported to the FBI immediately. Cookies, email address, IP information, and delivery address will be forwarded.

6. Shipping & Shipping Charge Policy

• ShoelacesOnly.com offers USPS, UPS Ground, Three day Select, Second Day Air, and Next Day delivery. ShoelacesOnly.com also offers special deals in large-quantity orders. Shipping price varies depending on destination and weight. Free Shipping is only for in state (Excluding Air shipment like Alaska & Hawaii) when offered.
• Most in-stock items will arrive on your doorstep 3~7 business after receipt of your order.
• Buyer is responsible for the shipping charge. The shipping charge varies depends on where the order is shipped to and the freight will be added onto your invoice. All orders are shipped via USPS or UPS.
• Delivery time is usually 2 to 7 business days from the time your package leaves our warehouse.
• Business day delivery service excludes Holidays & Weekends.
• If you choose the next business day service, you need to pay additional shipping charge.
• You will receive a tracking number when your order is shipped. (You can track your order the next business day.)
• Please note that merchandise cannot be shipped to P.O. Boxes. These items must be sent to a street address (physical address).
• Availability of Insurance and Return Receipt depends on the country. USPS/Trutex, Inc. is not liable for the lost packages that are uninsurable.
• Lost Parcels: Trutex, Inc. is not responsible for the lost/missing insured parcels during the transportation. In case of such an event that the insured parcel is missing or lost, Trutex, Inc. will submit the insurance claim for the customer. Trutex, Inc. cannot credit customer's account until the insurance claim is successfully resolved, and Trutex, Inc. receives the fund from the shipper. Also, the shipping charge for the lost parcels is excluded from the insurance coverage, and Trutex, Inc. cannot credit/refund the original shipping charge. Please note that the USPS shipment policy requires a 60-day waiting period before submitting for an insurance claim.
• Please Note: UPS holds the packages one extra day at the destination to correct the shipping addresses, if the shipping addresses provided by the customers are not complete and accurate. Under the circumstances, UPS charges the extra shipping cost to the shipper (Trutex, Inc.) for the Address Correction Service. Trutex, Inc. reserves the right to charge customer $6.00 to cover the expense incurred by the incomplete/inaccurate shipping address provided by the customer. The extra charge by Trutex, Inc. on customer's credit card account may show up after 4 to 6 weeks from the order date due to the UPS billing cycle. It is customer's responsibility to provide the accurate shipping address at the time of order to eliminate the unnecessary shipment delay and the additional charges.

7. Sales Tax

This is a wholesale website and sales tax will be collected for orders originating from California if you do not have a Resale Permit.

8. Return Policy

We accept returns / exchanges on defective merchandise only. No refunds. We will exchange the defective merchandise or give you a store credit to be used on your next order as long as the following conditions are met:

• Defective items must be reported to us within (2) days of the date of receipt and returned no later than (7) days of the date of receipt.
• All return should be accompanied by an RMA number. Please, before returning a purchase you must contact us by email or fax (562) 654-1650 to receive a return authorization number (RMA) and shipping instructions (display RMA on the package - without RMA we do not accept any unauthorized package).
• No refunds or exchanges are given on closeout items.
• All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the original packaging materials as they are discarded.
• We will issue a credit (store credit only) for defective or damaged merchandise including your return shipping cost (regular US mail only). The original shipping charge is not covered under this policy.
• Return items must be sent back within 20 days prepaid and insured for the full amount by a traceable carrier such as UPS or FedEx. Shipping charges are non-refundable. Returns sent COD will be refused.
• We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS. It may take up to 4 to 6 weeks to resolve through UPS. Please refer to section 6: Shipping Method for further information

We reserve the right to correct any errors found in our website price list, catalog or invoice.