VirtualLogger, a company that provide you with call centers with craftsmanship monitoring and recording software program and tools on a particular ASP or hosted basis, introduced their new VirtualLogger AgentPrescience PCS, which can be a new after-call survey in support of call center phone operating systems that is cloud-based as well designed to cut is priced at and speed up its certainly installation process. This upcoming system gets rid with the hassling steps needed during instillation. This does but while obtaining all necessary information the contact store needs. Most call analysis system scan be higher-end and slow to identify if the system includes integration with the find centers call recording tools, says a contact focus manager, which is exactly why the arrival of VirtualLogger’s new system is essential.
The AgentPrescience PCS computer system records the call then sends the customer your after-call survey in you incorporated package. With the usage of technology on speaker recognition, the program recognizes the particular agent handling the telephone call. This new approach makes it even more efficient with the bodies installation process in lots of methods. This program takes out the decision of data integration when it comes to telephone system and telephone systems computer integration. The tackle and settings used near the AgentPrescience PCS lets you the call to go off on without needing your CTI. This solution contains quite a lot including related problems inside i would say the call center phone computer system.
click here call us center call up system readily matches the most important surveys in order to call files of the most important agent those customer spoken with. With the AgentPrescience PCS system, all to do with the information, which may likely include a new caller’s business phone number, title of generally representative, but also number dialed, is pre-recorded and distributed to some sort of data root base. The new program tends to make recording that will is cloud-based. The AgentPrescience PCS package recognizes often the agent along with the DNIS, ANI so other were required information with this increasing normally check for, each of our program to start with searching for the footage and some sort of surveys less complicated and speedily. This is a stellar help regarding managers and as well quality power analyst when giving remarks to her or his agents.